Ticket Greeter Bot snap-in

greeter-bot/code/.gitignore

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+# Dependencies
+node_modules/
+
+# Build outputs
+dist/
+build/
+build.tar.gz
+
+# Environment variables
+.env
+.env.local
+
+# IDE
+.vscode/
+.idea/
+*.swp
+*.swo
+*~
+
+# OS
+.DS_Store
+**/.DS_Store
+Thumbs.db
+
+# Logs
+*.log
+npm-debug.log*
+

greeter-bot/code/README.md

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+## Ticket Greeter Bot Snap-In
+
+This Snap-In automatically posts a welcome comment when a new ticket is created in DevRev.
+
+### Features
+
+- **Automatic Greeting**: Posts a welcome message on every new ticket
+- **Customizable Messages**: Choose between happy, motivating, or default message types
+- **Priority-Based Greetings**: Optional feature to send special messages for high-priority tickets
+- **Configurable**: All messages can be customized via manifest inputs
+
+### Getting Started
+
+1. Install dependencies:
+```bash
+npm install
+```
+
+2. Test locally with a fixture:
+```bash
+npm run start:watch -- --functionName=ticket_greeter --fixturePath=ticket_created.json
+```
+
+### Configuration
+
+The Snap-In supports the following configuration options (set in the manifest):
+
+- **welcome_message_type**: Choose "happy", "motivating", or "default"
+- **happy_message**: Custom message for happy greeting type
+- **motivating_message**: Custom message for motivating greeting type
+- **default_message**: Custom message for default greeting type
+- **greet_by_priority**: Enable/disable priority-based greetings (boolean)
+- **high_priority_message**: Custom message for high-priority tickets
+
+All messages support the `%ticket_id%` placeholder which will be replaced with the actual ticket display ID.
+
+### Building and Packaging
+
+1. Build the project:
+```bash
+npm run build
+```
+
+2. Package for deployment:
+```bash
+npm run package
+```
+
+This creates a `build.tar.gz` file that can be uploaded when creating a snap-in version.
+
+### Testing
+
+You can test the Snap-In locally using the provided fixture file:
+- `src/fixtures/ticket_created.json` - Sample ticket creation event
+
+To test with different configurations, modify the `input_data.global_values` section in the fixture file.
+
+### Function Structure
+
+- `src/functions/ticket_greeter/index.ts` - Main function that handles ticket greeting logic
+- `src/functions/ticket_greeter/utils/devrev-utils.ts` - DevRev API utilities
+- `src/functions/ticket_greeter/utils/api-utils.ts` - HTTP API utilities
+
+### How It Works
+
+1. The Snap-In subscribes to `work_created` events via the DevRev webhook
+2. The manifest filter ensures only ticket creation events are processed
+3. When a ticket is created, the `ticket_greeter` function is triggered
+4. The function:
+   - Extracts ticket information
+   - Determines which message type to use based on configuration
+   - Checks if priority-based greeting is enabled (for high-priority tickets)
+   - Replaces placeholders in the message
+   - Posts the comment on the ticket using the DevRev API
+

greeter-bot/code/babel.config.js

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+
+
+module.exports = {
+  presets: [
+    ['@babel/preset-env', { targets: { node: 'current' } }],
+    '@babel/preset-typescript',
+  ],
+};
+

greeter-bot/code/jest.config.js

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+
+module.exports = {
+  preset: 'ts-jest',
+  testEnvironment: 'node',
+
+  testMatch: ['**/src/**/*.test.ts'],
+
+  testPathIgnorePatterns: ['/node_modules/', '/dist/', '/build/'],
+
+  modulePathIgnorePatterns: ['/dist/', '/build/'],
+};
+

greeter-bot/code/nodemon.json

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+{
+  "execMap": {
+    "ts": "ts-node"
+  }
+}
+