1097 Abandon Call Disposition Count

src/main/java/com/iemr/common/controller/cti/ComputerTelephonyIntegrationController.java

@@ -21,7 +21,6 @@
 */
 package com.iemr.common.controller.cti;
 
-
 import javax.ws.rs.core.MediaType;
 
 import org.slf4j.Logger;
@@ -522,4 +521,23 @@
 		logger.info("getIVRSPathDetails sending response " + response);
 		return response.toString();
 	}
+
+	@Operation(summary = "Get disposition count for campaign")
+	@RequestMapping(value = "/getDispositionCount", method = RequestMethod.POST, consumes = MediaType.APPLICATION_JSON, produces = MediaType.APPLICATION_JSON, headers = "Authorization")
+	public String getDispositionCount(@RequestBody String request, HttpServletRequest serverRequest) {
+		OutputResponse response = new OutputResponse();
+		logger.info("getDispositionCount received a request " + request);
+		try {
+			String remoteAddress = serverRequest.getHeader("X-FORWARDED-FOR");
+			if (remoteAddress == null || remoteAddress.trim().length() == 0) {
+				remoteAddress = serverRequest.getRemoteAddr();
+			}
+			logger.info("Remote Address: " + remoteAddress);
+			response = ctiService.getDispositionCount(request, remoteAddress);
+		} catch (Exception e) {
+			logger.error("getDispositionCount failed with error " + e.getMessage(), e);
+			response.setError(e);
+		}
+		return response.toString();
+	}
 }

src/main/java/com/iemr/common/data/cti/DispositionCountRequest.java

@@ -0,0 +1,11 @@
+package com.iemr.common.data.cti;
+import lombok.Data;
+
+@Data  
+public class DispositionCountRequest {  
+    private String transaction_id = "CTI_GET_DISP_COUNT";  
+    private String campaign_name;  
+    private String disposition;  
+    private String date;
+    private String enc_flag; 
+}

src/main/java/com/iemr/common/data/cti/DispositionCountResponse.java

@@ -0,0 +1,43 @@
+package com.iemr.common.data.cti;
+import lombok.Data;
+import com.fasterxml.jackson.annotation.JsonIgnoreProperties;
+import com.google.gson.annotations.Expose;
+import java.util.List;
+
+@Data
+@JsonIgnoreProperties(ignoreUnknown = true)
+public class DispositionCountResponse {
+    @Expose
+    private String status;
+
+    @Expose
+    private Integer code;
+
+    @Expose
+    private String failure_reason;
+
+    @Expose
+    private Object data;
+
+    // Inner class for campaign data
+    @Data
+    @JsonIgnoreProperties(ignoreUnknown = true)
+    public static class CampaignData {
+        @Expose
+        private String campaign_name;
+
+        @Expose
+        private List<DispositionDetail> dispositions;
+    }
+
+    // Inner class for disposition detail
+    @Data
+    @JsonIgnoreProperties(ignoreUnknown = true)
+    public static class DispositionDetail {
+        @Expose
+        private String call_status_disposition;
+
+        @Expose
+        private String disposition_count;
+    }
+}

src/main/java/com/iemr/common/service/cti/CTIService.java

@@ -94,4 +94,6 @@ public interface CTIService
 	OutputResponse getIVRSPathDetails(String request, String remoteAddress)throws Exception;
 
 	OutputResponse getVoiceFileNew(String request, String remoteAddr) throws IEMRException, JSONException;	
+
+	OutputResponse getDispositionCount(String request, String ipAddress) throws IEMRException, JSONException, JsonMappingException, JsonProcessingException;
 }

src/main/java/com/iemr/common/service/cti/CTIServiceImpl.java

@@ -52,6 +52,8 @@
 import com.iemr.common.data.cti.CampaignRole;
 import com.iemr.common.data.cti.CampaignSkills;
 import com.iemr.common.data.cti.CustomerLanguage;
+import com.iemr.common.data.cti.DispositionCountRequest;
+import com.iemr.common.data.cti.DispositionCountResponse;
 import com.iemr.common.data.cti.TransferCall;
 import com.iemr.common.repository.callhandling.BeneficiaryCallRepository;
 import com.iemr.common.repository.callhandling.IEMRCalltypeRepositoryImplCustom;
@@ -962,7 +964,9 @@
 
 	@Override
 	public String callPostUrl(String urlRequest, String Json) {
+		logger.info("From call post URL method.. URL: " + urlRequest + " Json: " + Json);
 		String result = httpUtils.post(urlRequest, Json);
+		logger.info("From call post URL method.. result: " + result);
 		return result;
 	}
 
@@ -1084,4 +1088,29 @@
 
 		return result;
 	}
+
+	@Override  
+public OutputResponse getDispositionCount(String request, String ipAddress) throws IEMRException, JSONException, JsonMappingException, JsonProcessingException {  
+
+    OutputResponse output = new OutputResponse();  
+    ObjectMapper objectMapper = new ObjectMapper();  
+    String ctiURI = ConfigProperties.getPropertyByName("get-disposition-count-URL");  
+    String serverURL = ConfigProperties.getPropertyByName("cti-server-ip");  
+    logger.info("Request="+request + ":: CTI URL="+ ctiURI + ":: Server URL="+ serverURL);
+    DispositionCountRequest dispositionRequest = objectMapper.readValue(request, DispositionCountRequest.class);  
+
+    ctiURI = ctiURI.replace("CTI_SERVER", serverURL);  
+
+    String response = this.callPostUrl(ctiURI, objectMapper.writeValueAsString(dispositionRequest));  
+    logger.info("disposition count API returned: " + response);  
+
+    DispositionCountResponse result = objectMapper.readValue(response, DispositionCountResponse.class);
+
+    if (result.getCode() != null && result.getCode().toString().equals(CUSTOM_API_SUCCESS)) {
+        output.setResponse(objectMapper.writeValueAsString(result));
+    } else {
+        output.setError(OutputResponse.GENERIC_FAILURE, result.getFailure_reason(), result.getStatus());
+    }  
+    return output;  
+}
 }

src/main/resources/application.properties

@@ -71,6 +71,9 @@ get-agent-summary-report-URL=http://CTI_SERVER/apps/customize_apps/piramil_repor
 ## agent summary report API
 get-details-call-report-URL=http://CTI_SERVER/apps/customize_apps/piramil_reports.php?report_type=acd&format=json&end_date=END_DATE&start_date=START_DATE
 
+##1097 abandoned call report API
+get-disposition-count-URL=http://CTI_SERVER/apps/CZUtilAPI.php
+
 #============================================================================
 # Configure Main Scheduler Properties
 #============================================================================
@@ -189,8 +192,8 @@ km-guest-user=guest
 km-guest-password=guest
 
 # CTI Config
-cti-server-ip=10.208.122.99
-cti-logger_base_url=http://10.208.122.99/logger
+cti-server-ip=192.168.45.55
+cti-logger_base_url=http://192.168.45.55/logger
 sms-gateway-url =
 
 #Encryption passphrase used by AESUtil for decrypting CTI passwords.