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10 minutes read
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Level: Beginner
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Last Updated: February 2026
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+## Starting with another chatbot in Glific
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+If your NGO already has one or more chatbots on Glific and wants to start another, follow the below steps:
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+### Step 1: Decide on the Use Case & Get a Phone Number
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+- Identify the purpose of the new chatbot (e.g., survey, support, awareness campaign).
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+- Get a phone number for this bot.
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+- **Important:** Do not install WhatsApp on this number.If using an existing number, uninstall WhatsApp from it before connecting to the bot.
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+### Step 2: Filling the Glific onboarding form:
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+- You will receive the Onboarding Form link from the Glific Team. You can refer to this documentation for guidance on how to complete the form.
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+### Step 3: Gupshup App Setup (Required)
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+- Each chatbot needs a separate Gupshup app. As Facebook account is already verified, so no need to redo that.Make sure to Login to your verified Facebook acocunt while doing the GUpshuyp app live process.
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+- Log in to [Gupshup.ai](http://Gupshup.ai)
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+- Enter an app name (No space or special characters allowed).
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+This is something internal and not visible to your end users & also **it cannot be changed once setup is completed**. So you can go for something like `GlificChatbot` or `TamilNaduChatbot` etc…
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+- Once the App name is entered. It will show as **Created successfully**. Click on `Go to Dashboard`.
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+- Click on the `overview arrow` beside the app name(as shown in the screenshot)
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+- Click on `Settings` >> `Add Partner ID` as `49` and confirm.
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+- Go to dashboarad and then click on the `Go live` button beside your app.
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+- Select the type of phone number you wish to configure for your WhatsApp Business Account.
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+- Review the `data storage region`, the respective country's WhatsApp free, and select `Proceed`.
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+- Enter the details of a contact person from your organization (It should be someone who would be managing chatbot work for the organization) & click `Next`button.
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+- Click on `Confirm` button.
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+- Click on `Continue with Facebook` in the next page. It will redirect to Facebook login page.
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+- This step will open a pop-up window leading to Facebook.com. Do not close the pop-up window or navigate to a different page.
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+- Please ensure that your browser is configured to allow pop-ups to load.
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+- Log into Facebook if you haven't already or click Continue as [your name] if you're already signed in. After logging in, you will be shown an overview of the process of connecting
+ your number to WhatsApp.
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+- Select `Get Started`.
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+- Fill in your business information and select `Next`.
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+- Next, you will be able to select a WhatsApp Business Account (WABA) and WhatsApp Business Profile or create a new one.
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+- Now, provide details for your business information.
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+- Create or select your WhatsApp Business account. Then, select Next.
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+- Provide a WhatsApp Business display name and select the category. Then, select Next.
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+- Next, you will receive a verification code on your registered phone number. Enter the verification code and select Next.
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+- Review the permissions requested and select Continue.
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+- You're all set to go. Select Finish.
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+- Confirm the WABA ID and phone number.
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+- Congratulation! You are now ready to send messages. Select Go to dashboard and your Gupshup App will be `Live`.
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+- On the app name click on the `overview arrow` beside the app name(as shown in 1st screenshot), go to Webhooks and Enable all the message events (as shown in the below second screenshot).
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+- Please refer to [add display picture ](https://docs.gupshup.io/docs/profile)
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+### Connecting Gupshup to Glific:
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+**To connect your Gupshup account with Glific, please follow these steps:**
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+- Log in to your Gupshup account.
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+- Make a note of your App Name.
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+- Copy your API Key from the app settings.
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+**Update Details in Glific**
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+- Log in to your Glific account.
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+- Go to Settings.
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+- Open the Gupshup section.
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+- Enter your Gupshup App Name.
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+- Enter your Gupshup API Key.
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+Note: You do not need to add the App ID. It will be generated automatically in Glific.
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+- Click Save.
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+Once saved, your Gupshup account will be connected to Glific, and messages can start flowing through WhatsApp.
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